Privacy Policy

1. Information We Collect

We collect only the information needed to run the tutoring marketplace.

a) Information you provide

• Account details — your name and mobile phone number (used for OTP-based login). Email address is optional.
• Child / student details — if you are a parent, you may add information about your child to match them with tutors: name, class/grade, school, age, gender, and optional learning notes. This information is provided and managed by you, the parent or guardian. (See Section 7, Children's Information.)
• Profile photo — an optional picture you choose to upload.
• Identity verification (KYC) documents — if you choose to book certain tutors, you may upload a photo of a government ID. These are used solely to verify your identity for safety and are stored securely.
• Addresses — the address(es) where home tuition takes place, so tutors know where to go.
• Bookings, reviews and ratings — the sessions you book and any reviews or feedback you submit.

b) Information collected automatically

• Approximate location — with your permission, we use your device's approximate location to show tutors near you and to help pre-fill your address. You can decline this; the App remains usable.
• Device and diagnostic information — device type, operating system, app version, and a push-notification token, used to deliver notifications and keep the App working reliably.

c) Payment information

• When you pay for a session, payment is processed by our payment provider (Razorpay). Card, UPI, and banking details are entered with and handled by Razorpay — we do not collect or store your full card numbers or UPI credentials. We store a payment reference ID to track your booking's status.

We do not collect passwords or social-media login credentials.

2. How We Use Your Information

We use your information to:

• Create and manage your account and log you in via OTP.
• Match students with suitable tutors and show tutors near you.
• Enable bookings, scheduling, payments, and reviews.
• Verify identity where required, for the safety of families and tutors.
• Send you booking confirmations, reminders, and account notifications (via in-app alerts, push notifications, and/or WhatsApp).
• Provide customer support and respond to your requests.
• Maintain, secure, and improve the App, and prevent fraud or abuse.
• Comply with legal obligations.

We do not sell your personal information, and we do not use your data for third-party advertising or cross-app tracking.

3. How We Share Your Information

We share information only as needed to provide the service:

• With tutors — when you book, the tutor receives the details needed to deliver the session (e.g. student name, class, subject, session address, and contact as required).
• With service providers (sub-processors) who process data on our behalf under confidentiality obligations:
  • Razorpay — payment processing
  • Fast2SMS — OTP delivery by SMS
  • Amazon Web Services (AWS) — secure storage of uploaded photos and documents
  • Expo / Apple Push Notification service / Google Firebase Cloud Messaging — push notification delivery
  • WhatsApp (Meta) — booking and account notifications, where applicable
  • Cloud hosting / database providers — to host our servers and database
• For legal reasons — if required by law, regulation, legal process, or to protect the rights, property, or safety of Xarothi, our users, or the public.

4. Data Retention

We keep your information only as long as needed to provide the service and to meet legal, accounting, or reporting obligations. When you delete your account (see Section 6), we remove or de-identify your personal data, except where we are required to retain certain records by law.

5. Security

We use reasonable technical and organizational measures to protect your information, including encrypted transport (HTTPS) and access controls on stored documents. No method of transmission or storage is completely secure, but we work to protect your data.

6. Your Rights and Choices

• Access / correction — you can view and update most profile information in the App.
• Delete your account — you can permanently delete your account and associated data at any time directly in the App: Profile → Delete account. Deletion is immediate and frees your mobile number for fresh registration. You may also request deletion by email (see Section 9), and we will process it within 30 days. Full instructions are on our account deletion page.
• Location permission — you can enable or disable location access in your device settings at any time.
• Notifications — you can turn off push notifications in your device settings.

7. Children's Information

Xarothi Super Coach is intended for use by parents, guardians, and adult students (18+), and by students aged 13 or older using the App under the supervision of a parent or guardian. The App is not directed to children under 13, and children do not create their own accounts.

Where a parent or guardian adds information about their child (such as name, class, and school) to find a suitable tutor, that information is provided and controlled by the parent or guardian. A parent or guardian may review, edit, or remove their child's information in the App at any time, or delete the account entirely. If you believe a child has provided us information without parental consent, contact us and we will delete it.

8. Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be reflected by updating the "Last updated" date above and, where appropriate, through an in-app notice.

9. Contact Us

If you have questions about this policy or your data:

• Emailourxarothi@gmail.com
• Contact formxarothi.in/get-in-touch